global franchise newsletter sign up graphic

Stay in the know and receive the latest international franchising news, insight and investment opportunities

close catfish

“There are 900 KFCs in the U.K., but no major competitor in that space. We’re looking forward to disrupting that”

“There are 900 KFCs in the U.K., but no major competitor in that space. We’re looking forward to disrupting that”

The newly appointed COO for Popeyes UK is enthusiastic about the brand’s upcoming Blighty launch.

Keep up to date with the latest Global Franchise News sent straight to your inbox. Sign up here.

GF: What does success look like to you?

NW: I’m a big believer in people. I started out my career working in McDonald’s behind the till and promptly fell in love with QSR – and what I’ve learned as my career has progressed and my roles have evolved is that investing in people is what makes your business.

All brands sell a different product in perhaps a slightly different manner, but ultimately, the most important ingredient is always people.

Success will naturally follow if you nurture and take care of your teams. People join you from all different walks of life, for a huge variety of reasons – it could be a stepping stone for one team member, and a ‘forever job’ for another. But recognizing what each individual wants and meeting those needs will make the brand successful.

I like to think of success from the perspective of days, weeks and months, analyzing monthly success levels through our team smile measurement – which will be a legitimate metric for us at Popeyes UK – and customer feedback.

On any given day in QSR, though, success is seeing customers and team members happy with their experience. Seeing people leaving your restaurant visibly pleased, and sensing that the team has come together to really nail service and has had a good time doing it – that’s success to me.

GF: What excites you most about bringing Popeyes to the U.K.?

NW: With Popeyes, it really falls into two camps – for anyone that’s been to the U.S., there’s that real recognition of the stature and the cult status of the brand. So when discussing bringing it to the U.K., you either get people from that camp, who are incredibly excited about its arrival, or you get met with ‘what’s Popeyes?’. There doesn’t tend to be an in-between.

“There are 900 KFCs in the U.K., but no major competitor in that space. We’re looking forward to disrupting that”

For those already established fans that love us, it’s brilliant to be able to present that opportunity – and the prospect of converting those that don’t know us into lifelong customers is equally exciting to us.

There’s been an explosion in the burger/meat category in the U.K., but chicken hasn’t really moved on in QSR in the same way. There are 900 KFCs in the U.K., but no major competitor in that space. We’re looking forward to disrupting that.

GF: What inspires you in your career and personal life?

NW: In my career, nurturing and developing talent and helping people to achieve their ambitions really inspires me. Setting a goal as a team and achieving it is an unbeatable experience in the workplace; I love seeing and feeling the team motivating one another and pushing to reach the finish line together.

In my personal life, I have two young boys who both play football. Seeing them be part of that, and watching them inspire their own teams, brings me an immense sense of pride.

you may be interested in

franchise directory

  • TaxAssist Accountants

    Business & Professional Services, Financial Services, <100K, Featured

  • Cafe2U

    Food & Catering, Coffee, Take-away, <100K, Featured

  • 800 Pizza

    Food & Catering, Fastfood, Pizza, Take-away, Featured

view more
Connect with Linkedin Logo
Global White Logo Click Here
Close button

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at globalfranchisemagazine.com/terms-conditions

YOUR CONSENT

By using our site, you consent to our online privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below. All correspondence relating to the Website should be sent to: Global Franchise 21/23 Phoenix Court Hawkins Road Colchester Essex CO2 8JY Email: subscriptions@aceville.co.uk