The Last Word: John P. Hayes

The Last Word: John P. Hayes

Former franchisee and franchisor, Dr. John P. Hayes is the Titus Chair for Franchise Leadership at Palm Beach Atlantic University in Florida. His program teaches students that persistence and servant leadership bode well for franchisors and franchisees.

Company founders are among the most fascinating people in franchising, or at least that’s been my experience since meeting my first founder in 1979. Since then, I’ve worked with a long list of founders and I’ve written books with several of them. I’ve learned key lessons from every founder and especially from these two: Bill Rosenberg and Don Dwyer.

I met the late Bill Rosenberg after he had retired from Dunkin Donuts. He needed my help with a couple of projects for the International Franchise Association (IFA), which he had also founded. Every time I saw Bill he would ask, “What can I do for you?” It took me a while to realize he wasn’t just being polite. On more than one occasion he helped me solve huge challenges in my business.

Bill extended help to nearly everyone who came into his realm. After accomplishing almost every goal he had set for himself, including beating cancer more than once, it seemed that Bill existed to be of service. That may not always have been his primary purpose, but I cherish that part of his legacy. 

Don Dwyer, the late founder of the amazing Dwyer Group, taught me many lessons, but none was more important than persistence. Don was an ideas guy and I spent many days running into roadblocks for Don’s nearly impossible ideas. Giving up was never an option, and thanks to Don, today more than 6,500 U.S. veterans have become franchise owners through VetFran, an idea that Don handed to me in 1991 and said, “Set it up in the next 30 days.”

Imagine getting the U.S. Department of Veterans Affairs, the U.S. Small Business Administration, IFA leadership, and a few dozen franchise founders all to agree to help veterans returning from the Gulf War to become franchisees. At first, each declined to cooperate, but Don just never gave up until we brought them together. The project, now spearheaded by IFA, required months of organizational work, not 30 days, but today more than 650 franchise brands voluntarily offer financial discounts to veterans who want to become franchisees. God bless Rosenberg and Dwyer and give us more franchise leaders who cherish persistence and servant leadership!

Global Franchise Meets.

An inspirational new web video series where we meet the business leaders and influencers in International Franchising.

you may be interested in

franchise directory

  • TaxAssist Accountants

    Business & Professional Services, Financial Services, <100K, Featured

  • Cafe2U

    Food & Catering, Coffee, Take-away, <100K, Featured

  • 800 Pizza

    Food & Catering, Fastfood, Pizza, Take-away, Featured

view more
Connect with Linkedin Logo
Global White Logo Click Here
Close button


Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


This online privacy policy applies only to information collected through our website and not to information collected offline.


Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at


By using our site, you consent to our online privacy policy.


If we decide to change our privacy policy, we will post those changes on this page


If there are any questions regarding this privacy policy you may contact us using the information below. All correspondence relating to the Website should be sent to: Global Franchise 21/23 Phoenix Court Hawkins Road Colchester Essex CO2 8JY Email: