global franchise newsletter sign up graphic

Stay in the know and receive the latest international franchising news, insight and investment opportunities

close catfish

How to build a uniform franchise payment system

How to build a uniform franchise payment system

Standardization is often the way forward, but even the biggest brands are sometimes falling at this crucial hurdle

There are many advantages that come with having your own business while benefiting from the brand recognition and support that a parent franchise offers. However, the franchise structure often lacks a unified payments system, and the problem only gets worse as technologies advance and new solutions are introduced.

Throughout the last 18 months, we have seen more than ever before the need for such payment systems. The pandemic saw many quick-service restaurants (QSRs), which are very often franchises, adopt a hybrid model of payments acceptance; many of these restaurants were partly fulfilling orders for customers visiting the restaurant in person, and partly via delivery apps or through online orders.

That being said, we are starting to see some franchises, especially larger brands, adopting some degree of standardization in their payments processes. For example, by mandating things like eWallet acceptance: even prior to the pandemic there was an increase in the use of cashier-less terminals in QSRs. Far more common, however, are franchises with a cluster of different payment systems, which are usually put in place by the franchisees and not the parent brand.

Franchisees are therefore tasked with incorporating and installing their preferred plug-and-play solutions. But they’re doing so while delivering a reliable omnichannel approach, making sure that all customer journeys mirror their parent brand, and providing a value-added service to their customers.

Here are a few of the main issues that settling for this approach could bring, and my advice on how franchises could solve them using a more unified approach:

Spending more when processing transactions

Each franchisee processes their payments as an individual company, rather than being consolidated and processed by a central office as most centralized retailers do. Unfortunately, this means they are facing higher costs per transaction, and even more so if their online and offline payments are processed separately.

Instead, parent brands should take control of payments processing to secure a better price per transaction. By doing so, both parties will benefit from economies of scale. At a time when all businesses have suffered during lockdown, streamlining activities and protecting the bottom line is crucial.

A disjointed approach to payments

Although some franchises provide their franchisees with payment terminals, point of sale (POS) systems and other vital pieces of technology, many franchisees, especially those that are smaller, are left to source their own.

As a result, they are often left paying full retail prices for payment systems, when it would cost a fraction if the franchise sourced them. It also leaves the individual business open to purchasing low-quality or inadequate goods, and if they were to experience any technical difficulties, they are on their own to solve the problem.

To solve this issue and to simplify an otherwise complicated and timely task for franchisees, it would make sense to set technology at franchise level and standardize this throughout the business.

The franchisee will therefore benefit from economies of scale when implementing new systems. With unified technology in place across the franchise model, franchisees will also benefit from technical support and training, and most importantly, customers can enjoy a better overall experience with the brand.

Poor customer experience

With so many transactions taking place digitally, franchises must make sure that the customer journey is cohesive; regardless of the channel, they’re accessing the brand and its products or services.

That could be online, offline, or between the different franchise outlets. But no matter how or where they pay, every customer should have an experience that is swift, secure, and in fitting with the franchise’s brand.

To achieve this, implement a brand down omnichannel approach so that any time a customer interacts with a brand they get the same experience. By offering multiple disjointed shopping journeys, customers will know they can’t always pay in the same way, and brand loyalty will not last.

Unequal training experiences

With payment technology spread between multiple providers due to the plug-and-play approach taken by many franchisees, it is often left to the individual outlet to onboard themselves and their employees. However, this can lead to an unequal training experience between staff members, with some employees needing to be re-trained – particularly if they move to a different franchisee location. And this could result in any training they do receive being informal or of a low-quality due to the non-standardized approach.

Advanced partners such as Worldline can offer an online portal to ensure that franchisees can get the equipment and training that they need for themselves and their staff. There are dedicated content, onboarding and reporting tools, and support teams are tasked with making the entire process as smooth as possible.

Unifying the franchise model

It should now be clear that the solution to many of these issues involves brands standardizing and centralizing their technology, whether that be the hardware in their stores or the cloud-based software backing it up. Although this could be a costly and difficult process, by choosing the right payment partner, the process will be made far easier.

“At a time when all businesses have suffered during lockdown, streamlining activities and protecting the bottom line is crucial”

Franchises provide a perfect business opportunity to many, providing the freedom and rewards that come with ownership within a structure that has been proven to work. With so many franchisees affected by the pandemic – from being unable to open, to having to adapt operations – as the parent brand, franchises now have the chance to help on their road to recovery by providing them with the best support possible in order to boost profits and strive, once again.

The author

Lee Jones is the managing director Northern Europe, GSV at Worldline, a European leader in the payments and transactional services industry

Global Franchise Meets.

An inspirational new web video series where we meet the business leaders and influencers in International Franchising.

you may be interested in

franchise directory

  • TaxAssist Accountants

    Business & Professional Services, Financial Services, <100K, Featured

  • Cafe2U

    Food & Catering, Coffee, Take-away, <100K, Featured

  • 800 Pizza

    Food & Catering, Fastfood, Pizza, Take-away, Featured

view more
Connect with Linkedin Logo
Global White Logo Click Here
Close button


Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.


This online privacy policy applies only to information collected through our website and not to information collected offline.


Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at


By using our site, you consent to our online privacy policy.


If we decide to change our privacy policy, we will post those changes on this page


If there are any questions regarding this privacy policy you may contact us using the information below. All correspondence relating to the Website should be sent to: Global Franchise 21/23 Phoenix Court Hawkins Road Colchester Essex CO2 8JY Email: