global franchise newsletter sign up graphic

Stay in the know and receive the latest international franchising news, insight and investment opportunities

close catfish

Gary Findley: “COVID-19 made it clear that things can change in an instant”

Gary Findley: “COVID-19 made it clear that things can change in an instant”

Restoration 1 and bluefrog Plumbing + Drains’ CEO on getting the work-life balance right, the virtues of franchising and the impact of the coronavirus crisis.

Keep up to date with the latest Global Franchise News sent straight to your inbox. Sign up here.

What does success look like to you?

GF: Success is finding a balance between a fulfilling work life and my personal life. I am a CEO who works hard and also plays hard. I have managed our multi-brand franchise organization to historic growth levels and simultaneously enjoyed more time with my immediate family than ever before. I can respect the boundaries that business and family each deserve. At the end of the day, success means living a life that is pleasing to God; having high morals and high integrity; being a great father, husband, Poppy, and friend; and having a desire to always help others.

What are the vital components behind a well-run organization?

GF: Persistence, hard work, the ability to hire the right people, and integrity. And I didn’t learn these things in some fancy business school. Instead, I credit these life-long lessons from growing up in a small country town, and I apply them every day to running Restoration 1 and bluefrog Plumbing + Drain.

What most interests you about franchising?

GF: I’ve always felt that franchising is a great gateway to providing opportunities to people who would not always have the opportunity to better their lives.

When you have the right systems in place, and others faithfully follow the systems, great things can happen.

Who or what inspires you and why?

GF: Don Dwyer, the late founder of The Dwyer Group (now called Neighborly), was one of my biggest inspirations. I worked in development selling franchises at his organization and I would often go up and sit in Don’s office and he took the time to mentor me. That’s when I really started to get excited about a career in franchising. This was the tipping point as I saw that anyone could have success by hard work and discipline. Don was the first to arrive at work and the last to leave. It became a challenge for me to beat him. I also saw him grow a business that led to long nights at the office and time away from his family. Perhaps, by his example, I also have a deep appreciation for finding a better balance between work and family in my own life.

How has the coronavirus pandemic affected your brands?

GF: COVID-19 made it clear that things can change in an instant. As CEO of essential businesses, it was my job to make sure the brands could successfully pivot business to meet the needs of customers. Thankfully, I run a 24/7 network that is used to addressing natural disasters and emergencies. That made our brands well-trained for a pandemic. We put a variety of safety measures and practices in place to minimize the risks to our frontline service professionals and our customers during the pandemic. And, unlike many businesses slowing to a halt during this time, we have experienced an escalating need for our services, and are answering all of them with the highest care for health and safety among our team and across our customer base. The skills of our franchisees and their frontline service professionals are more important than ever.

What advice do you have for entrepreneurs looking to embark on a career in franchising?

GF: It’s important to understand that entrepreneurs make great franchise founders. On the other hand, a great franchisee is someone who can follow a proven system and isn’t interested in reinventing the wheel. Specifically, franchisees get to operate things at the grassroots level without the pressure of dreaming it all up. They don’t have the headaches, trials and errors, and even failures that entrepreneurs might have experienced before them. So my advice to an entrepreneur is to not spend time and money on a franchise opportunity only to try and change a proven system. Embrace the roadmap that you are provided.

Global Franchise Meets.

An inspirational new web video series where we meet the business leaders and influencers in International Franchising.

you may be interested in

franchise directory

  • TaxAssist Accountants

    Business & Professional Services, Financial Services, <100K, Featured

  • Cafe2U

    Food & Catering, Coffee, Take-away, <100K, Featured

  • 800 Pizza

    Food & Catering, Fastfood, Pizza, Take-away, Featured

view more
Connect with Linkedin Logo
Global White Logo Click Here
Close button

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at globalfranchisemagazine.com/terms-conditions

YOUR CONSENT

By using our site, you consent to our online privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below. All correspondence relating to the Website should be sent to: Global Franchise 21/23 Phoenix Court Hawkins Road Colchester Essex CO2 8JY Email: subscriptions@aceville.co.uk