FIVE MINUTES WITH TOM JAEB

 FIVE MINUTES WITH TOM JAEB

Tom Jaeb is the President of Heartland Investigative Group, a boutique corporate investigation and security firm based in the Twin Cities of Minneapolis and St. Paul, Minnesota. Heartland is a full service agency serving the needs of clients in the legal, financial, insurance, corporate and franchise industries. Tom has been with Heartland for over 20 years, starting as a court runner in the early 1990s. He now oversees 80 employees in a variety of investigative and security disciplines. Tom is an expert in the area of due diligence background profiles and is a frequent speaker on the topic, having spoken on a Wednesday Wise Webinar for the International Franchise Association as well as at the IFA national Convention. Tom specializes in helping franchisors create policies and procedures to help them conduct better background profiles on their prospective franchisees to mitigate risk and protect their brand.

What was your route into the security industry?

I started as a court runner in the early 1990s. Before the internet, we had to visit all the local courthouses on a daily basis in order to run public record searches. That is where I started. In the mid-1990s, I saw that the industry was changing with the advent of powerful online databases. I started to focus my career around background checks as I saw how these new technologies would allow us to offer more comprehensive investigations at lower cost and in less time.

Why specialise in the franchising industry?

Franchisors understand our value proposition. They know that knowledge is power. They also wanted a full service investigative partner and Heartland filled that void. We also assist our clients with reactive investigations on franchisee misconduct, asset investigation and litigation support. In addition, we are one of only a few agencies that can perform these investigations both domestically and internationally.

What did you want to achieve with Heartland Companies?

My first goal was to put Heartland on the map in the franchise industry and we have accomplished that by adding over 60 brands to our client list in the last two years. My second goal was to take our products and services to the international market which has been quite successful. I am a Certified International Investigator and have cultivated an extensive network of local, licensed investigators around the world to assist our clients in their respective jurisdictions.

What services do you provide for people in the franchise industry?

Due diligence background profiles on prospective franchisees; credit reports; Pre-litigation and post-judgment asset searches on franchisee debtors; franchisee misconduct investigations; fraud investigations; computer forensics; litigation support; consulting; speaking.

In which areas can companies be vulnerable, security-wise?

Most franchisors do not conduct adequate background checks on prospective franchisees. I see clients that pull a credit report and think that is sufficient. Credit reports do not contain information on pending civil litigation or criminal records, which leaves them incredibly vulnerable. Another common mistake I see is when franchisors use their pre-employment screening firm to conduct due diligence reports on prospective franchisees. Employment screening firms are good at what they do but they are not the right solution for vetting franchisors.

What affords you most satisfaction about your work?

I love it when I can help a client avoid a bad situation by providing actionable intelligence at the onset of their prospective deal.

What aspect of your work offers the greatest challenges?

Teaching franchisors the value of the background profiles we conduct. There is a perception that background checks have become commoditized but that is not the reality. Like anything else in business, you get what you pay for.

How do you think would other people describe you?

Friendly. Knowledgeable. Experienced. Creative. A problem solver.

What’s the next step in your career?

To grow Heartland and reach a broader client base. We are in the process of acquiring firms like Heartland both domestically and internationally. I am very excited about our growth plans.

If you had to start over, what would you do differently?

I would focus more on the international market early in my career. I enjoy working with clients and partners internationally and I enjoy the travel involved.

How do you relax?

Sleep. I have three kids under five years old, so sleep is my friend. I also enjoy a nice day on the golf course.

Global Franchise Meets.

An inspirational new web video series where we meet the business leaders and influencers in International Franchising.

you may be interested in

franchise directory

  • TaxAssist Accountants

    Business & Professional Services, Financial Services, <100K, Featured

  • Cafe2U

    Food & Catering, Coffee, Take-away, <100K, Featured

  • 0800 Pizza

    Food & Catering, Fastfood, Pizza, Take-away, Featured

view more
Connect with Linkedin Logo
Global White Logo Click Here
Close button

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways: To personalize your experience (your information helps us to better respond to your individual needs) To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To administer a contest, promotion, survey or other site feature To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

CHILDRENS ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through our website and not to information collected offline.

TERMS AND CONDITIONS

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at globalfranchisemagazine.com/terms-conditions

YOUR CONSENT

By using our site, you consent to our online privacy policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page

CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below. All correspondence relating to the Website should be sent to: Global Franchise 21/23 Phoenix Court Hawkins Road Colchester Essex CO2 8JY Email: subscriptions@aceville.co.uk